Department: Operations
Location: Noida
Budget: 15Lpa
Job Description
We’re seeking an experienced CPaaS Technical Support Engineer to provide exceptional
technical support for our CPaaS platform. The ideal candidate will have a strong technical
background in telecommunications, cloud computing, and software development, as well as
excellent problem-solving and communication skills.
Key Responsibilities:
- Provide technical support to customers via phone, email, chat, or in-
person, resolving technical issues related to our CPaaS platform. - Troubleshoot technical issues using various tools and techniques, including
debugging, logging, and network protocol analysis. - Develop and maintain expertise in our CPaaS platform, including
its architecture, APIs, and integration capabilities. - Stay up-to-date with the latest trends and technologies in
telecommunications and cloud computing. - Maintain accurate records of customer interactions, technical issues, and
resolutions using our CRM and ticketing systems. - Collaborate with cross-functional teams, including sales, product
development and QA, to identify and resolve technical issues.
Requirements, Qualifications and Experience:
- Bachelor’s degree in Computer Science, Information Technology,
Telecommunications, or a related field. - Technical Skills: Strong technical background in telecommunications, cloud computing, and
software development. - CPaaS Platform Experience: Experience with CPaaS platforms preferred.
- Problem-Solving Skills: Excellent problem-solving skills, with the ability to analyze complex
technical issues. - Communication Skills: Excellent communication and interpersonal skills, with the ability to
communicate technical information to non-technical stakeholders.
Nice to have :
- 2+ years of experience in technical support, preferably in a CPaaS or
telecommunications environment. - Cloud Platforms: Experience with cloud platforms, such as AWS, Azure, or Google Cloud.
- DevOps: Experience with DevOps practices and tools, such as Jenkins, Docker, or
Kubernetes. - Programming Skills: Familiarity with programming languages, such as Python, Java, or C++.