Classification – Voice / Customer Service/ Ecommerce
Reports to – Team Lead / Manager
Education – 12th Pass minimum, graduates preferred
Location – Goregoan West, Mumbai
Shifts – 24×7
Days working – 6 days working
Notice Period: Immediate Joiners Preferred (Replacement Hiring)
About the Role
Responsible for handling customer queries via phone, email, and chat in an e-commerce environment. The role includes resolving issues related to products, refunds, and services, updating CRM records, and ensuring a positive customer experience.
Requires call center experience, strong communication skills, and ability to manage inbound/outbound interactions.
Roles & Responsibilities
- Respond to customer inquiries via Phone, Email and Chat.
Address customer queries related to product, services and vouchers. - Explaining customers the policies and procedures related to refund and returns.
- Document and maintain detailed customer interactions within CRM.
- Coordinating customers concerns with various department for resolution.
- Offer product and service information to customers, assisting them in making informed decisions.
- Ensuring a positive customer experience.
- Any other related tasks needed.
Key Skills & Requirements
- Ecommerce, Product Support experience preferred.
- Minimum 2 year of experience in a call center environment
- Good communication skills with fluency in English
- Experience servicing a Domestic customer base
- Should be able to read Rules & Penalty.
- Able to learn new process quickly and adaptable to change
- Comfortable making outbound and taking inbound call